Answers about online services, connections, billing, and supply.
If you have a question or you want to know more about our services, please check below the questions our
customers frequently ask us. The answer is usually here. If not,
get in touch.
Online Portal Services
You need to have an Account Number to create an Online Account. Through the Portal you can create a new
user name and password, which will then take you to your account information.
Click here to start. If you do not have Gas Connection,
Click here to request a new connection.
An online account is typically linked to an active gas account number. If you do not yet have a
connection, you can still start a new connection request through our registration journey.
You will need personal details, Emirates ID, property location details, and a copy of your Emirates ID.
Additional documents may be requested depending on whether the request is for an individual or corporate
customer.
Yes. Existing online customers can request an additional connection for another property by submitting a
new connection request and providing the required property documents.
Use the Forgot password option on the login page to reset your access.
You may also contact our call center on 800 427 for further assistance.
Yes. After signing in to the customer portal, open your profile or security settings to update your
password at any time.
Sign in to your online account and update your email, mobile number, or address from the profile
section. Keep your details current so we can reach you about service and billing updates.
Check that your mobile number is entered correctly and that your network can receive SMS messages. Wait
a few minutes and request a new code. If the issue continues, contact our call center on
800 427.
Natural Gas Connection and Supply
Piped natural gas offers continuous supply without cylinder exchanges, cleaner combustion, and more
convenient metering and billing for homes and businesses connected to the network.
Submit a connection request through our online portal or contact us. Once your property is assessed and
approved, we arrange installation and commissioning according to safety standards.
Many cookers can be converted for natural gas. A qualified technician will check your appliances and
advise if conversion or replacement is required before commissioning.
Bills can be paid online through the customer portal, via Quick Pay, or through supported payment
channels. Pay on or before the due date shown on your bill to avoid service interruption.
Settle outstanding amounts as soon as possible or contact our call center on
800 427 to discuss payment options before disconnection action is taken.
Yes. Request a modification through customer support. Any changes to the gas line must be completed by
approved technicians and inspected for safety before use.
Additional points may be available depending on your property design and technical assessment. Raise a
request and our team will confirm feasibility.
Provide identification (Emirates ID), property ownership or tenancy details, and location information.
Corporate applicants may also need trade license and authorized signatory documents.
If you smell gas or suspect a leak, leave the area immediately, avoid switches and open flames, and call
our emergency / call center line 800 427 right away.
